Savvy Navvy Privacy Policy.

We’ve tried to make this page as easy to get through as possible, using plain language rather than formal legal words. We suspect you are like us and don’t like reading the small print. It is important however for us to tell you clearly what data we record, which is essential for Savvy Navvy to work properly, and which you can ask us not to use.

Cumplimiento del GDPR

GDPR stands for General Data Protection Regulation, and it was designed with your privacy and security in mind. It ensures you can always know what is recorded about you, grants control over what is and isn’t recorded and allows you access to that data or to request it to be deleted, should you choose to do so. You are free to ask us about any data we hold on file for you, as well as to ask us to completely remove the records we hold about you. In short, we are 100% GDPR compliant, so feel free to drop us a line at ahoy@savvy-navvy.com if you have any questions.

Nuestro sitio web y nuestra aplicación

We operate our service via two internet domains.
The first domain is the website (www.savvy-navvy.com), and the second is the Savvy Navvy app, which is available as a web app (app.savvy- navvy.com) running in your browser, and also from the Apple app store and Google Play, for devices running iOS and Android.

Para cada uno de ellos, hay diferentes datos que debemos almacenar. A continuación se describen.

El sitio web

Empezaremos por el sitio web porque es el más sencillo. Asignamos un identificador anónimo con fines analíticos, por si ocurre algo malo. Recogemos informes anónimos de errores y utilizamos cookies publicitarias con fines de marketing.

Datos analíticos anónimos

Como la mayoría de los sitios web actuales, registramos (de forma anónima) algunas de las acciones que usted realiza en el sitio web. Por ejemplo, qué páginas visita, cuánto tiempo permanece en una determinada página o si la abandona rápidamente (lo que indica que la página podría no tener la información que buscaba). Esto nos permite entender cómo usted, y personas como usted, navegan por nuestro sitio web. Puede indicarnos si ciertas páginas no son claras para usted, para que podamos mejorarlas.

Queremos que sepa que los datos que almacenamos con este fin son completamente anónimos. Ni nosotros ni nadie puede identificarle como usuario concreto a partir de estos datos analíticos.

Informes de error

Although we’ve worked extremely hard to make sure you never have any errors when you use Savvy Navvy, things don’t always go according to plan. If you encounter a problem, we record what went wrong, and any actions you might have taken leading up to that error. This allows our engineers to follow in your footsteps to attempt to reproduce the error so they can fix it.

We do not record any personally identifiable information for this. It is merely a breadcrumb trail of steps taken; not who you are. If we can reproduce the problem, we stand a better chance of fixing the root cause, and making Savvy Navvy a better product.

Lo hacemos tanto en la web como en la app, lo que realmente ayuda mucho a mejorar nuestros productos.

Si prefieres no compartir los informes de errores con nosotros, puedes desactivar esta opción en la configuración de tu cuenta en la aplicación.

Cookies publicitarias

No es de extrañar que dependamos en gran medida del marketing digital para dar a conocer al mundo nuestra historia de una mejor navegación. Sospechamos que usted tiene muchos amigos navegantes (¿quién si no nos escucharía hablar de navegación todo el tiempo?) y es precisamente esta afinidad entre las personas lo que hace que el marketing digital sea eficaz.

By using advertising cookies, we can advertise to people with similar interests to you; who love sailing and boating and want to enjoy their time on board. This makes the search for new sailors and boaters more efficient, so we can grow our Savvy Navvy community.

Si prefiere que no utilicemos estas cookies, puede desactivarlas en la configuración de su cuenta en la aplicación.

The app and related services

Here is the data we record, some essential for Savvy Navvy to work properly, and the rest optional, which you can ask us not to use.

1. Your account: To use the app you need to create a Savvy Navvy account. The account is made up of your email address, a password known only to you (we never store passwords in human readable form), and some profile details you may choose to provide. At present the profile details contain your choice of measurement units, which kind of watercraft you use and details about it. We may extend the profile in future, for example to enable you to record details for more than one boat or boat type.
2. La ubicación geográfica en la que ve/utiliza las cartas: Cuando usted navega por nuestras cartas, necesitamos hacer un seguimiento de las zonas en las que trabaja, para poder pagar a nuestros proveedores de cartas por el uso de las mismas. Nunca transmitimos nada sobre usted como individuo, sólo los recuentos agregados de usuarios o de uso.
3. Route and GPS track recording, saving and sharing: If (and only if) you choose to save a route, Savvy Navvy will record it and make it available for you to re-use and share with other users of your choice. If you delete a saved route, all personal data from the route will be deleted but Savvy Navvy may retain the anonymised route for quality control or performance monitoring purposes. Due to local laws, route saving may not be available in specific countries or locations.
4. Data required for Customer Support: We love getting feedback from our users and have designed Savvy Navvy with an in-app messenger so that you can reach us any time. Aside from collecting feedback, this is also crucial for us to support you, should you run into any issues. For this system to work, it records relevant information about your device (such as which operating system you use, which browser, and similar details) as well as the actions you’ve taken so that we can understand why you might be having an issue. Be aware that any personal details you share with us on the in-app Chat will be recorded so we can return to the support topic in future. At any point in time you can ask us to remove any historical chat conversations.

Aparte de estos datos esenciales, las únicas cosas que registramos son:

1. Un marcador anónimo con fines analíticos,
2. Informes de error, que enviamos a nuestros servidores, y
3. Cookies publicitarias, que utilizamos para hacer crecer nuestra comunidad.

Las razones para hacerlo son las mismas que para el sitio web: mejorar nuestro producto para usted y nuestros otros clientes. Si prefieres que no registremos estos datos, puedes desactivarlos en la configuración de la cuenta de la aplicación.

El marcador GPS en la carta...

A quick note about the GPS location point on the chart. If you use the GPS locator button or any Savvy Navvy location-based service, such as our anchor alarm, then we need to ask the browser or your mobile device for permission to get your current location, by allowing Savvy Navvy access to location services. Your current location is not stored, unless you choose to save a route or track while you are actually at the location. 

Pago de la suscripción

We do not receive or store your credit card details. We operate through three payment processor companies - Stripe for our web app, and Apple and Google for app store sales. These payment processors will receive personal data including, but not limited to, your email, card details and IP address, which they will handle in accordance with the privacy policy which they follow in your country. They inform us of charges and refunds which they process for you relating to Savvy Navvy. If you request your personal identifiable information to be deleted, we will retain only data related to your transactions, in accordance with financial record-keeping rules.

¿Dónde se guardan estos datos?

Nuestro sistema se ejecuta en Amazon Web Services, y los datos de tu cuenta se almacenan de forma segura en sus centros de datos. Aquí también se almacenan las zonas geográficas por las que navegas o utilizas nuestras cartas, así como las rutas que decides guardar.

Our customer support system uses Crisp. This is where all our communications with you are securely stored.  

We also partner with other marine data providers, such as marina booking and review sites, from time to time in different locations. If you add social information such as comments, reviews or discussions to Savvy Navvy or our partner systems, it will be processed in accordance with the privacy terms and may be visible to the public. If you ask us to completely remove your Savvy Navvy account, we will permanently delete all of these communications, including any in-app chat conversations we may have had with you.

La información sobre el pago es conservada por cada procesador de pagos, tal como se menciona en la sección anterior.

If, and only if, you allow us to, we use a combination of Google Analytics, Mixpanel, Facebook, branch.io, Trello and RevenueCat to monitor and analyse technical and sales performance. For the error reports, we use Sentry.io. 

Nuestros socios mantienen servidores en varios lugares internacionales. Por lo tanto, su información puede ser procesada fuera del país donde usted vive. Aunque las leyes de protección de datos varían de un país a otro, sus datos serán procesados por nuestros socios de acuerdo con sus respectivas políticas de privacidad, y seleccionamos socios que se adhieren a las últimas normas de Estados Unidos, Reino Unido y la UE. Sin embargo, las leyes de privacidad que rigen la transferencia de datos entre países evolucionan constantemente, por lo que es posible que actualicemos esta sección de vez en cuando.

At Savvy Navvy, we want our customers to be happy that we are looking after their privacy. If you have any questions or suggestions, please drop us a line at ahoy@savvy-navvy.com.

Last updated: 23rd January 2024